Used a jeweler's small common screwdriver to wedge in the screw to remove. Tamper-Proof Cover Video Doorbell 2, Video Doorbell 3 and Video Doorbell 3 Plus. Ring Doorbell Pro Cover I spend a lot of money on ring products. I do not know of any programs we have where Plus Plan members get exclusive deals for free accessories, but it's worth asking our team if you have the time to call! Found the correct hollow center tool in my garage tool box. Used a jeweler's small common screwdriver to wedge in the screw to remove. This sub is run by the community and has no affiliation with Ring.com or its products. Buy Now. As we are a neighbor to neighbor support forum, we will be unable to send you a white faceplate from our end of things. Thank you so much for your feedback on this situation! Basically I can mount my pro to the corner wedge, but the wedge can’t attach to the retrofit kit. A lot of us have spotlight or flood light cameras as well as doorbells. Doctor neighbor I just saw outside has had the same issue thinking the camera starr screw was the same as the doorbell! For what comes in the box, I will ensure this information and feedback is passed onto our product teams for the future. All used to be fine but recently for about a week or so every time I click on the app when for example a motion is detected - then I get a black screen instead of the video feed. We're taking additional steps to protect our team and help reduce the spread of COVID-19. Picture of correct tool? Doorbell disconnected and cover set screw tool needed remove cover doesn't appear to be in the tool kit. POPMAS Doorbell Anti-Glare Adapter-Doorbell Weather-Blocking Mount-Doorbell Sun Visor Bracke… If you do call, please give our support team a call at one of the numbers available here. Has anyone come across this and if so how did you deal with it? This is how unhappy I am with your customer support. Regular price $19.99. I have a Ring Pro doorbell camera and a floodlight camera plus the standard backyard camera with siren. Other customers feel that that white cover should be included with the ring pro doorbell and not a ivory cover. Please don't call or email me cause I do not want to hear from ring! A community space for discussion about all things Ring. Power over Ethernet Adapter $29.99 Ideal for homes without a PoE option, the adapter provides power and a reliable connection for your Video Doorbell Elite. Hollow center starr bit seems to be needed. We always want to make the neighbor experience better and provide what our neighbors are looking for when we can. Hollow center starr bit seems to be needed. Prevents strangers from stealing your RingVideo Doorbell. My pro came with the retrofit kit, problem is that I have to use the corner wedge to angle my pro, but the wedge has different holes than the retrofit kit. Keep your Ring Video Doorbell 3 & Video Doorbell 3 Plus from harm’s reach with an easy-to-attach, lockable cover. Hey @Howard28. Skip to content. I spend a lot of money on ring products. Press J to jump to the feed. Power your Ring Video Doorbell Pro from a standard outlet. Press question mark to learn the rest of the keyboard shortcuts. Am I missing or lost a second starr bit? https://shop.ring.com/collections/accessories/products/spare-parts-for-video-doorbell-pro. I feel that ring should refund me the money along with the shipping charge after what I spent this year alone on ring products. This has resulted in longer than normal wait times. Ring doorbells. ... Tamper-Proof Cover Video Doorbell 2, Video Doorbell 3 and Video Doorbell 3 Plus $19.99 Ring doorbell replacement parts 2020 Ring Doorbell. Elite pro; Garage; Gen 3; Pro 2; Ultra slim Buy Now. Here is the kit that comes with the doorbell pro. Picture of correct tool? Gestech Video Doorbell Rain Cover Sun Shield Shade Glare Shelter Protector (Ring Video Doorbell … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I feel that ring should refund me the money along with the shipping charge after what I spent this year alone on ring products. If you are interested in getting one, I recommend giving our support team a call to see if you are able to get this. I don't see why I have to pay $15.00 for a white cover for my doorbell pro when it should be included in the product. Tools look the same at first glance but aren't. Doorbell disconnected and cover set screw tool needed remove cover doesn't appear to be in the tool kit. When I have problem I have to deppend on my technical background to fix it! New. UHPPTOE Waterproof Plastic Rain Cover for Access Control Keypad Controller Rainproof Protectio… https://shop.ring.com/products/pro-retrofit-kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ring has a terrific product on the market today, but the product is only as good as the customer support provided. Thanks again, neighbor. Am I missing or lost a second starr bit? One discusted customer. I don't see why I have to pay $15.00 for a white cover for my doorbell pro when it should be included in the product. Ring should not use two different but similar tools for set screws across product lines. Doorbell transformer upgrade for Ring Video Doorbell Pro. In my opinion ring has the "WORST CUSTOMER SUPPORT" you have your people trained to read a manual and if they cannot answer your question then they put you on hold while they go ask someone else who does not know. I just bought a doorbell pro, but when I went to install it I noticed my existing doorbell's hole is slightly larger than the size of the pro.

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