The issue is with the HW/SW!!!!!! When I push the Ring’s button my house doorbell rings normal. So installed transformer, getting 19.88Vac at the transformer. I finally got around to hardwire my Ring Doorbell 2. This clearly was a diversion tactic to get me off the phone after they exhausted everything they could think of. I'M TALKING TO YOU RING SUPPORT MAN IN ARIZONA AND ALL OF RING/GOOGLE/ALPHABET. I wish you luck, Ring Support are nice to you face but a complete waste of time. I came into the support call with FACTS. So please tell me why it's not charging! It is hardwired into my old doorbell, and there’s a white light on the Ring. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. anyone else had this happen? Are you kidding me! How to Hard-Wire a New Doorbell. Yes. With the Pro version, you only have a hardwired option. The Doorbell is definitely NOT trickle charging. With the Pro version, you only have a hardwired option. Nicest guy but did NOTHING! That worked for a few days, then I got a battery low warning and I see the battery is back on "battery". I live in a cul-de-sac and get hardly no activilty and the battery still discharges. I am completely disenchanted with Ring. Bought the Ring Wirewound Resistor for $12 shipped. Ring Doorbell 2 not showing "Hardwired". You will need to call into our support team in order to get this addressed. Checked it the next day, back to battery. Battery Power Ring 2: Hardwired, doorbell rings, says on battery. https://www.tomsguide.com/reviews/ring-video-doorbell-2nd-generation We're taking additional steps to protect our team and help reduce the spread of COVID-19. The most difficult part of this project will be running the doorbell wiring. Just kept asking questions over and over and over.....the SAME QUESTIONS! Same exact issue. @brynjarsj As we are a neighbor to neighbor support forum, we are not a direct line to support and I'm unable to assist with creating a ticket for you. After all that time spent on the phone with Ring Support and absolutely no further along then when I began the call. Is there a way to create a ticket to get a technician to tell me what he thinks? So I bought a transformer that is 12-24V AC. The doorbell is online on battery registered to this account so you should be able to check it remotly. I wired the doorbell and the app showed "hardwired". 19.14Vac at the screws. SERIOUSLY! Feel free to come back and let us know how it goes, as your answer may help other neighbors! Never went hardwired ever again. That worked for a few days, then I got a battery low warning and I see the battery is back on "battery". The battery should last at least 6 months, depending on how often the doorbell is used. So I bought a transformer that is 12-24V AC. Installing a hardwired doorbell is a project that almost anyone can do successfully. Since it was previously hardwired and no longer is, I recommend following up with our support team on this concern. If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Hi all, Just installed my Ring 2. I have tried endless things to fix the issue. Please give our support team a call at one of the numbers available here. Yes the doorbell decided all of a sudden to go only battery mode even if it has current measured all the way to the screws on the back. I wired the doorbell and the app showed "hardwired". There is a reason they have the two modes, "Battery" and "Hardwired", so you can tell what mode it is in! And Ring does not want to own up to it. I called customer service, they advised me to reset it, which I did and did not make any difference. Plug the Ring doorbell battery to a power source using the orange USB cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Explain that away too. Anyone have Ideas why it stopped using the hardwire? This is why people will slowly move to another Video Doorbell brand. Only wired option: The Ring Video Doorbell 2nd Generation can be either hardwired or battery operated. The battery will be fully charged if the light on top turns green, and there is no orange light. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle ch arge from the doorbell wiring. Can be hardwired to an existing doorbell system or transformer for continuous charging; requires a standard doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz. I have Ring Door Bell 2, I hard wired it with 16volt/30mV transformer, the Ring app said it was hardwired. This is clearly a hardware/software issue and all they cared about is me sending them a picture of how I have mounted it!!! However, the app says the the doorbell is running off battery. Hey @brynjarsj. You know what boils my blood even more? Because all Ring Support does is waste your time and then send you on your way when you have lost all hope they will do the right thing! Was hardwired and working that way. Worthless. Every day the percentage of battery decreased by 1 % in spite of very rare use. Ring Support tried to tell me that even if it is Hardwired it will show it's in Battery mode......if the Doorbell experiences activity. I spent 1hr and 40 minutes on the phone with "Ty". Insert the battery back into the Ring device. And answer a couple of questions they already covered with me on the phone! Nothing causes it to go Hardwired. Yes the battery lasted quite a long while but once it stops, it stops. They said, if there is too much activity the trickle charge can't keep up with the discharge. I finally got around to hardwire my Ring Doorbell 2. When it was first connected, the Ring Doorbell went to "Hardwired" so great! Ok, I can understand that to some extent, but that is not the case here! I measured the wires and the doorbell (measured on the screws on the back) is getting about 25V. So, Ring sent me a replacement unit which also did the same thing, was loosing 1% charge every day so went from 100% – 90% in 1 … Worked fine prior but I got sick of the battery dying and not capturing anything.

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