GLAS can control all types of humidifiers to increase humidity in your home during the dry winter season. GLAS can control dedicated dehumidifier appliances. Can I select what unit of temperature to use on my GLAS device? And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Successful completion of multiple equipment start-ups and tests conducted during classroom training. How do I connect my mobile smartphone or tablet to my GLAS? Does my GLAS device have minimum on/off timers to protect my equipment? © 2020 Endeavor Business Media, LLC. To disconnect from a Wi-Fi network go to Settings -> General -> Wi-Fi and select the “i” icon beside the connected network’s name. In Off mode, you can manually activate the fan. We strongly recommend installing the Air seal on your device, even if you do not suspect it to be necessary. Depending on how much your heating or cooling runs each day, it might take a few days to learn an accurate model and begin estimating your savings. United States Environmental Protection Agency. Typically, this type of installation would only be done by a professional installing the thermostat in your building. Common problems addressed by the customer care unit that answers calls to 414-524-1200 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Can GLAS help improve air quality if I do not have a ventilator? Can I mount my GLAS device in any orientation? As the environment changes, your system will respond to what you need. Yes. Reviews from Johnson Controls employees about Johnson Controls culture, salaries, benefits, work-life balance, management, job security, and more. While GLAS cannot react to indoor allergens, we recommend that allergy-sensitive customers install a high-MERV7 filter during allergy seasons to improve their home’s air quality. These setpoints will power on the system to protect your home, regardless of schedule or operating mode. If you set a cooling or heating temperature too close to the opposite one, GLAS will automatically adjust the other temperature to be 2 degrees Fahrenheit away from the temperature you just adjusted. When GLAS senses that your home’s air quality is good, it will not enforce the minimum hourly fan runtime. GLAS will never needlessly use energy when set to this mode, but will ensure that your home is never uncomfortably cold. GLAS has a built-in, advanced algorithm to learn how your home’s heating and cooling system operates. Yes, GLAS supports a feature called Continuous fan when home. Without a wiring change, GLAS can still use this system to help you manage air quality. Tyco Fire Protection Products Customer Service (US & Canada Only) * 1400 Pennbrook Parkway Lansdale, PA 19446 (Toll Free) Tel: 800-523-6512 Fax: 215-362-5385 Email: CustServOrders@jci.com Fire Protection Technical & Engineering Services When connected to Wi-Fi with a valid postal code entered, GLAS allows you to specify the outdoor temperatures above which auxiliary heat will never run, and below which auxiliary heat will be preferred as a more efficient method of heating. Connection to Wi-Fi is part of the set-up process you will walk through during installation. Note that voice assistants use the same name you gave your GLAS during setup and installation. Johnson Controls selected this as a representative review. GLAS uses the sensed H2 levels in the building to estimate the level of carbon dioxide (CO2). How does Johnson Controls keep my data safe? The next best way to talk to their customer support team, according to other Johnson Controls, Inc. customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Heat protection and freeze protection will still activate in Off mode in the event that the emergency heating or cooling setpoint is reached. These heat pumps are common in high-efficiency homes and work by exchanging heat with the ground or a pond of water. From the Account Management screen on your GLAS mobile app, select Invite users. This new service offering brings the highest level of technical support services for complex commercial installations. If the network you would like to use is not shown in the list, scroll to the bottom of the screen and select Other. It doesn’t look like my wires will fit through the Air seal, can I increase the size of the wire hole? Once you have signed in to your account, use the Account Management screen to add a location and then the GLAS app will help you add a device, or tap on an existing location and then tap Add device. GLAS can actively improve your home’s air quality if you have ventilation equipment installed in your home.5 The auxiliary (AUX) terminal of your GLAS can be used to operate ventilators, including energy-recovery and heat-recovery ventilators. This process will erase all settings on the device, and you will be prompted to run through initial configuration after the process is done. When both of these features are enabled, GLAS will work to distribute air throughout your home when poor air quality is detected by the GLAS device. Discussing the company does a disservice to both them and me. Even so, we recommend having a professional modify the installation so that GLAS can directly operate your ventilator. Hours: Mon-Fri 9am-5pm EST; best time to call: 1pm. Can I control GLAS smart thermostats that are installed in different homes or locations from a single app? Besides trying to call, best to start by telling us what the issue is … GLAS’s internal algorithms optimize the operation of your heat pump and auxiliary heat so it always uses the most efficient type of equipment at all times, when your device is connected to Wi-Fi with a valid postal code entered. When in Auto mode, GLAS will use the most efficient heating method to heat your home, but if it senses that your home is taking abnormally long to heat up, it may also engage the less efficient equipment to ensure your home reaches and stays at the desired temperature. Depending on installation location, how the device is mounted, the type of wall material, and many other factors, GLAS may sense a temperature slightly different than the actual temperature in your space. I do not want to discuss the pros and cons of this business. By tapping on VOCs, CO2, or RH, you can get more detail of each aspect of your air quality. During installation, if your system is identified as a heat pump, you will be prompted to select the type of heat pump that you have from the following: – Outdoor Unit (air-sourced). It's not always clear what is the best way to talk to Johnson Controls, Inc. representatives, so we started compiling this information built from suggestions from the customer community. 27%say women are treated fairly and equally to men. Your device must be connected to Wi-Fi with a valid postal code entered, and you must have a schedule setup on your device. During the winter, as outside temperatures drop, the optimal humidity level in your home changes. This makes the GLAS device more intelligent, since it can turn down your heat when you leave and turn it back on when you get home. Yes. Why can’t I have my cooling and heating set to the same temperature? The next best way to talk to their customer support team, according to other Johnson Controls, Inc. customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Explore information on salaries, job satisfaction, skills and more. Or take a look at the AT&T U-Verse Phone Number page. To configure this, navigate to Settings -> Comfort -> Air quality. My energy bill did not go down by the amount GLAS shows. I... WE are a vendor and you have our address incorrect. Yes, GLAS supports Auto and On modes for your fan. You’re able to view your energy savings history up to 7 days and the reporting will update in real time to reflect the current day. Use the list provided to select the new network you wish to connect to and enter the password. Typically, GLAS will wait to transition from a scheduled Away state to a Home state until the occupancy sensor detects that you’ve actually returned home. You can apply an offset to the sensed temperature by navigating to Settings -> Comfort -> Temp Display and adjusting the Temperature offset to match the displayed temperature on your GLAS to another external thermostat that you rely on to calibrate the temperature. You can use your GLAS mobile app to control the temperature, heating or cooling mode, fan runtime, and other features. We recommend Auto, which calculates when the filter should be replaced based on runtime of your heating and cooling system. Ask a question about working or interviewing at Johnson Controls. HVACR Product Gallery: Week of October 12, Comfort Supply Announces Change to Flagship Brands, AHR Live Event Cancelled; Virtual Conference to be Presented Feb. 9-11, Carrier to Provide 3,700 OptiClean® Units for San Bernardino School District, EGIA Virtual Educational Workshops Announced, Johnstone Supply-Woburn Group Donates $8,000 to 'Operation Homefront', Panasonic Selects VRF Representation for Northeast, Tim Fisher to Lead HARDI Market Intelligence Team, North American Technician Excellence (NATE) certification or the equivalent United Association’s STAR or Red Seal, Johnson Controls safety training and testing. I have a ventilator in my home, but it’s not connected to my thermostat. Besides trying to call, best to start by telling us what the issue is above. Yes, GLAS can notify you when it’s time to change your air filter.

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